Product FAQs

FAQs on our Sibling Skincare Range

Need a hand finding your skincare soulmates? Check out our product descriptions for the lowdown on which formulations tackle different skin concerns. If you're still feeling unsure, drop us a line at hello@siblingskincare.com, and we'll help you find the perfect match.

Yes, Sibling products embody the essence of clean beauty. The concept of clean beauty can significantly differ across the industry, and our interpretation is founded on a dedication to merging the latest scientific innovations with ingredients that are not just safe and of unparalleled quality, but also sustainably sourced. We embrace innovation wholeheartedly, even when it means choosing a more challenging path to fulfill our mission.

Our commitment to clean beauty is reflected in our assurance that our products are free from alcohol, fragrances, PEGs, artificial colors, parabens, and silicones. We hold ethical practices in high regard, steadfastly opposing animal testing and giving precedence to certified organic and sustainably sourced ingredients whenever it's feasible.

Yes, indeed! We take our environmental responsibility seriously and are committed to creating skincare that's gentle on your complexion and kind to the planet. That's why we use 100% PCR (post-consumer recycled) bottles for our products, and we're always looking for new ways to minimize our environmental impact. Our packaging materials and outer boxes are also recyclable

No, we never have and never will! We're proud to confirm that all Sibling Skincare products are cruelty-free, and we're committed to keeping it that way.

Yes we can confidently say all our products are vegan friendly. Our formulas are crafted without any animal-derived ingredients, making them suitable for vegans and anyone seeking plant-based options.

Our products are crafted in New Zealand using sustainably sourced ingredients and active ingredients from around the world including Australia and New Zealand. Expertly formulated by scientist and skincare pioneer, Carol Priest, every Sibling Skincare product combines the purity of New Zealand with high-performing ingredients worldwide. The result? Skin-saving formulas designed to combat the daily digital overload of nonstop Zoom calls, endless traffic jams, and one too many meetings that should've just been emails.

Our products are exclusively available online via our website. You can browse our entire range by clicking on the "Shop Skincare" tab. Get ready to pamper your skin with some TLC!

Our Future Bright Vitamin C Serum and Early Rise Eye Cream are free of fragrance. We know some artificial scents can cause irritation or discomfort for sensitive skin . We carefully select only ingredients that nurture your skin's health and comfort. Our formulas are crafted to be effective yet incredibly gentle, so you can enjoy your skincare routine without worry. The well-being of your skin is our top priority.

Shipping and Delivery FAQ

We aim to ship orders within 1-2 business days, and we'll keep you in the loop with tracking info along the way. For more details on shipping rates and delivery times, head to our Shipping Policy page.

Orders + Returns FAQs

Changed your mind or not quite smitten with your purchase? Just follow the steps in our Returns policy, and we'll help you sort things out. Remember to send your items back in their original condition (unless they're faulty or damaged) to get your refund rolling.

Pop your promo code into the "Discount Code" box at checkout and watch those savings roll in. Keep in mind that you can only use one promo code per order..

We can't make your inbox disappear, but we can soothe the frown lines you have now just thinking about it. Future-you will like that. Sign up for our newsletter and follow us on social media to stay up to date on product launches, exclusive offers, and skincare tips that'll keep you glowing.

Still got questions? We're here to help! Drop us a line at hello@siblingskincare.com, and we'll get back to you with answers ASAP. 

If you need any more info, don't hesitate to reach out. We're here for you and your skin!